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| IT Zertifikate: |
Managers Certificate in IT Service Management (ITIL)
CLP Domino R5 Principal System Administrator
CLP Domino R5 Application Developer |
Betriebssysteme: |
Windows NT Server, Windows Server bis Version 2008
UNIX, Linux, Redhat, SUSE, MS Windows (bis Version XP), Windows NT Workstation 4.0
Palm OS, Windows CE |
Groupware: |
IBM Lotus Notes/Domino (bis Version 8)
iNotes Web Access, Lotus Quickplace, Sametime, Workflow
Lotus Organizer, Domino.Doc
Microsoft Office bis Version 2007 |
Produkte, Tools: |
BlackBerry Enterprise Server (BES) bis Version 4.1
Remedy Action Request System (ARS)
Novadigm RADIA, Tivoli, REMCON, pcAnywhere
Micromuse Netcool, Firehunter, NEXUS, iNeS, Metrica, Viewpoint, RomA, Netinfo, WinA
GEDYS Helpdesk, Project Manager, People
Trend Micro ScanMail
ND.Charon, Cerberus, Travelution
BigBrother, Migration Tools
Octo Help, Office, Enterprise Administrator |
Netzwerke, Protokolle: |
TCP/IP, IPX/SPX, LAN, WAN, WLAN
Router, Switch, Hub
FTP, Telnet, HTTP, HTTPS, RAS |
Mobilfunk: |
GSM, UMTS, GPRS, WAP, RAN, Voice
BTS, BSC, MSC, Node-B |
Kommunikation: |
Internet, Intranet, Extranet
E-Mail, Microsoft Outlook/Exchange
ISDN |
Internetentwicklung: |
HTML, DHTML, JavaScript
HomeSite, FrontPage
Adobe Photoshop, Paint Shop Pro |
Methoden: |
ITIL (Information Technology Infrastructure Library)
ITIL Service Support
ITIL Service Delivery
ITIL Essentials |
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